PrivacyPolicy

How CivicSpaces collects, uses, stores, and protects information you share through our website and enquiry forms.

Legal

Your information, handled with care

CIVICSPACES respects your privacy. This policy explains what we collect when you use our website, why we collect it, how we store and share it, and the choices available to you. It is written for visitors and enquirers and will be refined with counsel as our operations grow.

Last updated: July 2026Applies to website visitors and enquirers

1. Scope of this policy

This Privacy Policy applies to information collected through the CIVICSPACES website, including contact forms, service enquiry forms, and standard technical logs generated when you browse our pages.

It does not cover information collected offline during project delivery under a separate contract, unless we expressly say so. Project contracts may include additional confidentiality terms.

2. Information we collect

We collect information you choose to provide and limited technical data needed to operate the site securely.

Identity and contact details: name, email address, phone number.
Project details: subject lines, messages, and descriptions you submit about your brief.
Technical data: IP address, browser type, device category, pages visited, and approximate timestamps, typically via hosting logs.
Communication records: replies and follow-ups related to your enquiry.

3. How we use information

We use personal information only for purposes connected to responding to you and operating this website.

To acknowledge and respond to enquiries.
To understand project fit and schedule conversations.
To improve site content, usability, and performance.
To protect the site against abuse, spam, and security threats.
To meet legal or regulatory obligations when required.

4. Why we process information

Where applicable privacy law requires a lawful basis, we typically rely on: your request to take steps before a potential contract (responding to an enquiry); our legitimate interests in operating and securing the website; and compliance with legal obligations.

If we ever use information for a new purpose that is not compatible with the above, we will explain that purpose and obtain consent where required.

We do not sell your personal information. We may share limited data with trusted service providers who help us run the website, host email, or deliver communications — only as needed for those services and under appropriate confidentiality expectations.

We may also disclose information if required by law, regulation, legal process, or to protect the rights, safety, and property of CivicSpaces, our clients, or the public.

6. Retention

Enquiry information is kept for as long as needed to respond, manage follow-up, and maintain ordinary business records, then deleted or archived according to our internal retention practices.

Technical logs are typically retained for shorter operational periods unless a longer period is needed for security investigation or legal compliance.

7. Security

We use reasonable administrative and technical measures appropriate to the nature of website enquiries — including HTTPS, access controls on systems we operate, and careful handling of contact data.

No method of transmission or storage is completely secure. Please avoid sending highly sensitive personal or financial documents through general website forms.

8. Cookies and similar technologies

Our site may use essential cookies or similar technologies required for security, load balancing, or basic session behaviour. If we introduce analytics or marketing cookies in the future, we will update this policy and provide appropriate controls where required.

9. Your choices and rights

Depending on applicable law, you may request access to, correction of, or deletion of personal information we hold about you from website enquiries, or ask us to limit certain processing.

To exercise these choices, email living@civicspaces.in with enough detail for us to locate your request. We may need to verify your identity before acting on it.

10. Children

This website is intended for adults exploring construction and design services. We do not knowingly collect personal information from children through our forms.

11. Changes to this policy

We may update this Privacy Policy to reflect operational, legal, or technical changes. The “Last updated” date will change when we do. Material updates may also be highlighted on the site where practical.

12. Contact about privacy

For privacy questions or requests: email living@civicspaces.in, call +91 78695 32459, or write to 4th Floor, No.34, E Block, Sahakar Nagar, Extension, Bengaluru, Karnataka 560092.

You can also reach us through the Contact page. We aim to respond to privacy requests within a reasonable time.